Thank you for choosing our services! We strive to provide the best experience possible for our clients. Below is our refund policy & lesson cancellation, outlining the terms and conditions for each of our offerings.

SINGING LESSONS:

Start-Up Vocal Program:

1. Refund Eligibility

Customers are eligible for a full refund within 30 days of purchase for all unused classes. Refunds are not available for classes that have already been attended or used.

2. How to Request a Refund

To request a refund, please submit your request within 30 days of purchase. You must provide proof of purchase, such as a receipt or, for online purchases, a copy of the confirmation email. Requests without proper documentation will not be eligible for a refund.

3. Late or No Receipt Refunds — Credit Note

If you request a refund without a receipt or after the 30-day period, we will still honor our policy by issuing a credit note for any remaining lessons. This credit note will be valid for one year from the date of issue and is transferable, allowing you to gift it to someone else.

4. Refund Processing Time

Please allow up to 14 days for your refund to be processed once your request has been approved. Refunds will be issued using the same payment method used for the original purchase. For E-transfers, cash and PayPal payments, a cheque will be issued instead. You must come in person to collect your cheque.

5. Contact Us

For refund requests or questions regarding this policy, please contact our customer support team at: Email: [email protected] (Subject: Refund Request)

6. Policy Updates 

We reserve the right to update or modify this refund policy at any time. Any changes will be communicated to you via email or through our website.

Basic, Intermediate, and Advanced Vocal Programs (In-Person & Online):

All sales are final. Once a program is purchased, refunds are not available.

Public Speaking Program:

All sales are final. Once a program is purchased, refunds are not available.

Cancellation and Transfer Policy for the Basic, Intermediate, Advanced Vocal Programs and Public Speaking Program:

Cancellation or Pause

If you wish to cancel or pause your program, please submit a written notice at least 30 days prior to your desired cancellation or pause date. Your lessons will remain valid for one year from the date of cancellation or pause.

Unused Lessons
If you do not utilize your lessons within one year from the date of cancellation or pause, your lessons will expire, and your account will be closed. Any remaining lessons will be forfeited.

Transferring Lessons
You have the option to transfer your remaining lessons to another person if you decide to stop attending. To do so, a new vocal assessment and program redesign may be required for the new participant

Transfer Fees
The fee for transferring singing lessons to another individual is CAD $150. For the Public Speaking Program, the transfer fee is $75 CAD. Additional fees may apply if a new assessment or program redesign is necessary.

Note
All cancellation or transfer requests must be submitted in writing. Please contact us at Email us: [email protected] to initiate the process.

Music Camp for kids (Winter & Summer):

1. No Refunds

All purchases for the Music Camp for kids are final. Once a registration is completed, no refunds will be issued.

2. Sick Policy:

In the event that a student is unable to attend due to illness, a credit note will be issued. This credit note will be valid for one year from the date of issuance and can be used to:
– Re-register for the Music Camp in a future session
– Access any other services offered by the Toronto Singing Academy

3. Notification:

To receive a credit note for illness, please notify us as soon as possible prior to the start of the camp session. A doctor’s note may be requested to validate the absence.

4. Transferability:

Credit notes are not transferable and can only be used by the original registrant.

5. Contact Us:

For any questions or concerns regarding our refund policy, please contact our office at Email: [email protected]

Thank you for your understanding, and we look forward to a fantastic music camp experience!

Demo Recording Refund Policy:

1. Full Refund:

If you purchased a demo recording, you are eligible for a full refund within 6 (six) months of the purchase date. To qualify, you must provide the original receipt. Refunds will not be issued without the original proof of purchase.

2. Refund After 6 Months:

If more than 6 months have passed since your purchase, a refund will no longer be available. Instead, you may request a credit note. The credit note can be used for any services offered by Toronto Singing Academy and is valid for one year from the date of issuance. The credit note is transferable and can be gifted to another person. To redeem, the recipient must present the credit note within one year of the issue date. After this period, the credit note will expire.

Additional Terms & Conditions:

• Trial Classes Policy:We offer a 50% discount on the first trial class for any duration (30, 45, or 60 minutes). This special rate is available only to first-time customers and applies only to the very first class booked. The 50% discount is valid only for the initial trial class and cannot be combined with any other offers or discounts. Once the trial class has been provided, no refunds or credits will be issued.
• Cancellation Policy for Illness and No-Shows

Illness or Unwellness:

If a student is sick or unable to attend a scheduled class, they must provide written notice (via email or text) at least 24 hours prior to the class. The class will be rescheduled to another date at no additional charge.

Less Than 24-Hour Notice:

If notice is not provided at least 24 hours in advance, the class will be considered attended, and a charge will apply.

No-Show Policy:

Failure to attend a scheduled class without prior notice will be treated as a no-show, and the class will be charged accordingly. No make-up classes will be offered for no-shows.

Bonus Classes Policy:

The bonus classes included with each package (Basic, Intermediate, and Advanced Vocal Programs) are offered as a complimentary gift for participating in the program. These lessons are provided at no additional cost. These bonus classes cannot be redeemed for cash, transferred to another person, or refunded.

Toronto Singing Academy reserves the right to cancel or withhold bonus classes at any time. Additionally, if a student does not follow through with the program or fails to meet participation requirements, the bonus classes may be canceled. The academy also reserves the right to cancel bonus classes if the student does not continue with the program or fails to adhere to the program guidelines.

Refunds for Payment Plan Customers:

Customers on a payment plan acknowledge that there will be no refunds for any amounts already charged or paid. To cancel a program while on a payment plan, a cancellation fee of CAD $75 will be charged. Cancellation requests must be submitted in writing at least 30 days prior to the desired cancellation date. Failure to provide proper notice will result in an additional monthly charge, and no refund will be issued for that period. If proper notice is not given, the customer will be billed for an additional month, and the remaining balance will be due accordingly.

Declined Credit Card Payment Policy:

If a monthly payment made via credit card is declined or unsuccessful, we will notify you immediately. You will need to update or rectify your payment information within 5 business days to avoid additional charges. If the payment issue is not resolved within this period, an administration fee of CAD $35 will be added to the next billing cycle in addition to the regular monthly fee.

It is the customer’s responsibility to ensure that payment information is up-to-date to prevent service interruptions. Multiple declined payments may result in suspension or termination of services until all outstanding balances and fees are settled.

Rejoining Suspended Students Policy:

Students who have suspended their classes and wish to return must provide written notice indicating their intent to resume. When submitting the notice, students should specify all preferred dates and times they are available for weekly classes.

Toronto Singing Academy will make every effort to accommodate the student’s preferred schedule and will assign a new class spot within 60 days of receiving the notice. The availability provided will be considered when scheduling, but placement is subject to current class availability and scheduling constraints.

Exceptional Circumstances Policy:

In cases of serious illness, the validity of credit notes will be extended to 2 years (instead of the standard 1 year). A doctor’s note confirming the illness is required to qualify for this extension.

For students relocating beyond the Toronto area, online classes can be arranged as an alternative to in-person lessons. No refunds will be issued for students who relocate, but credits or online options may be available as per the circumstances.

All requests for exceptions must be submitted in writing with supporting documentation (e.g., doctor’s note). The final decision rests with Toronto Singing Academy.

Contact Us:

We appreciate your understanding of our policies. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at

Toronto Singing Academy, 370 Steeles Ave.
West, Suite # 201, Thornhill, ON, L4J 6X1

Email: [email protected]

Phone: 416-833-3504